Free Kindle ad removal guide
Get Special Offers removed from your Kindle - for free
Amazon usually grants this request when asked politely, especially for first-time requests. It takes one chat with Amazon Customer Service and usually 5-10 minutes.
Why this matters for Coverify users
Coverify creates custom Kindle screensavers as EPUB covers. Kindle only shows custom covers on the lock screen if your device is ad-free. If you have Special Offers, Amazon's ad will appear instead of your custom screensaver.
Step-by-step instructions
- 1
Sign in to your Amazon account
Open Amazon and use the same Amazon account that owns the Kindle.
- 2
Open Amazon Customer Service
Go to Amazon Customer Service. You will land on a help hub, not directly inside chat.
- 3
Navigate to Kindle device support
Follow the typical path: Devices -> Select your Kindle -> "Something else" or "Tell us more about the issue". Amazon changes this UI occasionally, so use the closest matching Kindle device option.
- 4
Start a chat with a customer service representative
Email is also an option, but chat tends to be faster and usually gets the request handled in one sitting.
- 5
Send your request
Use the sample message below as a starting point. Expect a few back-and-forth messages and possibly a request for your device serial number, which is in Settings -> Device Options -> Device Info.
- 6
Confirm
When the rep confirms removal, ask them to confirm by chat transcript or email so you have a record. Restart the Kindle if the lockscreen still shows ads after a few hours.
This guide is US-focused for v1. International users can follow the same flow on their local Amazon support site, but menu labels may differ.
Sample message
Here's a friendly starting point. Feel free to customize. The more this sounds like you, the better Amazon's reps respond.
Hi! I'd like to request that Special Offers be removed from my Kindle. I bought it as the ad-supported version, but I'd like to use a custom screensaver on the lock screen instead of the ads. Could you help me get this changed on my account? Thanks so much!
- Mention how long you've owned the Kindle if it's a while.
- Don't mention Coverify by name. Just say "a custom screensaver".
- Be polite and short. Reps respond better to brief, friendly customers.
- If you bought your Kindle as a gift, mention that.
What to do if Amazon says no
Most often, you'll get a yes. If you get a no:
- Politely ask if there's any way to apply a goodwill exception.
- Try again in a week or two. Different reps have different discretion.
- Worst case: Amazon will offer to remove ads for about $15-20 USD as a one-time fee. That's still cheaper than upgrading your Kindle.
FAQ
Will this work outside the US?
Yes, but the chat menus are different on amazon.co.uk, amazon.de, and other regional Amazon sites. Same overall steps, but adapt the links and wording for your region.
How long does it take?
Usually 5-10 minutes of chat. Removal itself is instant on Amazon's side, but allow up to 24 hours for the lock screen to update. Restart the Kindle.
Do I lose anything?
No. Books, library, account, everything stays the same. Only the lockscreen ads go away.
Why doesn't Amazon let me toggle this myself?
Special Offers is technically a separate SKU. Amazon's customer service team makes the swap on the back end.